Rachael Hirst, Author at Talk Retail

overseas

Connecting with overseas clients

May 25, 2018 Rachael Hirst customs, international clients, language, misunderstanding, overseas, professional, respect, times zones, understanding

When starting out in any business venture, the natural assumption is that most of your clientele will be domestic. This

Are you eligible to make a claim against your employer?

May 23, 2018 Rachael Hirst age, claim, discrimination, employer, employment law, flexible working hours, gender, illness, redundant, unfair dismissal

It can be a little bit daunting having to confront an employer, particularly if you aren’t sure you are eligible

Featured Multi-channel

The collaborative approach to improving click & collect

October 31, 2017October 31, 2017 Rachael Hirst brand reputation, click and collect, competitors, consumer, cost effective, in store, opportunities, parcel delivery, retailer, service level agreement, uk growth

Click and collect has advanced rapidly to become an essential service for retailers, and its popularity shows no sign of

Featured News & people

Safety in numbers: why retailers should pay attention to their neighbours

October 11, 2017October 11, 2017 Rachael Hirst complimenting brands, customer experience, discounts, in store, offers, proximity, retailer neighbours, sales, shared data, shopping centres, vouchers

With some 10,000 store closures expected by the end of this year, it is time that retailers abandon the traditional

E-commerce Featured

Commerce Summit 2017 reveals the mega-trends and technologies set to make or break SMB retail

September 27, 2017September 27, 2017 Rachael Hirst AI, artificial intelligence, cross boarder ecommerce, digital business, Fraud management, micro business, millennials, mobile shopping, pricing, SMB, technology

Over 400 attendees in Hamburg enjoy deep dive into SMB ecommerce Global experts covered topics including cognitive digital business, micro-services,

Featured Multi-channel

How to map the new customer buying journey

September 19, 2017 Rachael Hirst consumer-retailer, customer service, encourage, experience, flexible, frictionless, multi channel, online platform, repeat business, research, retailer

There are five distinct stages of shopper behaviour in today’s omnichannel environment – a world defined by continuous customer-retailer interaction

brick-and-mortar

Featured News & people

Accountancy Tips to Save Your Brick-and-Mortar Store

September 6, 2017 Rachael Hirst accountancy, brick-and-mortar, budgets, cost-of-upkeep, customer flow, failing, shopping mall, SMEs, store location, storefront

It’s a distressing time when you must face that one lingering question: how do I stop my business failing? With

Featured Technology & software

How Retailer Apps Could Transform Your Profit Margins

September 6, 2017November 9, 2018 Rachael Hirst app, customer experience, eCommerce, mobile app, online, profit, retailer, sales, technology

What is the ultimate goal of any retailer? To sell more products. How do they achieve that goal? Well, that’s

Featured Multi-channel

Finding the right personalisation balance

August 23, 2017November 7, 2018 Rachael Hirst analytics, consumer, data, instore, loyal customer, omichannel, online, personalisation, purchase

Personalisation and digital store technologies are hot topics in retail this year, according to recent research from Forrester, which also

retailers

E-commerce Featured

Retailers must unite the online experience with the in-store environment to create a seamless customer journey

August 18, 2017 Rachael Hirst buy, buying preferences, in store, online, online purchasing, online retail, purchase, research, revenue, sales

70 per cent of retailers seeing an increasing number of customers researching purchases online before heading to high street. Retailers

← Previous