Digital commerce spend to exceed $11.6 Trillion in 2021
A study from Juniper Research has found that digital commerce spending will rise to over $11.6 trillion by the end
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consumer
Why regulation in the BNPL space is a critical step forward in putting the consumer first
This month, the Financial Conduct Authority (FCA) published its review of the Buy Now Pay Later (BNPL) sector – The
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Is the new normal here to stay? How 2020 has impacted consumer behaviour
Over the last year businesses big and small have had to continually adapt to a ‘new normal’ as restrictions and
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Sustainability isn’t just a buzzword anymore, it influences 43% of consumer buying decisions
According to the Global Consumer Insights Survey; consumers have prioritised ‘safety’ and ‘sustainability’ as two of the leading buying factors
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Five new consumer shifts that will last beyond 2021
Ask people about 2020 and you’ll get mixed responses. We’ve been forced to eat, sleep, think and live in entirely
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Consumer spending declined 7.1 per cent in 2020
Consumer spending declined 7.1% year-on-year in 2020 – as coronavirus restrictions impacted many sectors, with high-street retailers and hospitality hardest
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How is fast data transforming eCommerce?
Data is boosting in volumes and usefulness. It is growing faster than ever before. By 2020, every person that uses
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Customer expectations: In-store development
The world has turned completely digital with more online, e-commerce businesses being advertised to us on our social feeds. So
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The collaborative approach to improving click & collect
Click and collect has advanced rapidly to become an essential service for retailers, and its popularity shows no sign of
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Finding the right personalisation balance
Personalisation and digital store technologies are hot topics in retail this year, according to recent research from Forrester, which also
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