Loyal customers are worth 22X more than average customers
Upside launches ‘The Tipping Point of Loyalty’ report which also finds retail customers are now less loyal than they were
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loyalty
Maintain momentum by converting visitors into loyal customers
Peak shopping season is almost here, and retailers are gearing up for what’s to come. From promoting Christmas-themed goodies to
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Key ways to re-engage with your customers
After all that effort and work you’ve done to acquire new customers, the last thing that you want to happen
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The female gaze: Understanding what women want from a retail experience
As any high street retailer will tell you, it’s getting harder and harder to coax shoppers away from the cornucopia
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How can local retailers engage their community?
Customer relationships are vital for all retailers. For small businesses, however, their local community are the lifeblood of their business.
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5 tips for your 2019 retail marketing strategy
Getting your store to stand out in a sea of competitors is a challenging task in the retail industry. It
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Why staff morale is crucial for every office
One of the biggest challenges in the retail industry is keeping high staff morale. Due to the hard nature of
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How the right customer incentives could boost your business
Opening the doors on a new retail business can be a hugely exciting moment, but the launch of your company
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Is it possible for a brand to improve their customer loyalty and retention?
Customers aren’t as loyal as they once were, which can be damaging for brands. Shoppers have a wider range of
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Complaint handling drives brand loyalty
Only one in 10 (8%) consumers is willing to ‘forgive and forget’ when it comes to a poorly managed complaint,
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