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Design & display 

5 best practices on how to make your email campaign more profitable

January 21, 2022January 21, 2022 Rachael Hirst campaign, customers, email, marketing, retention

E-mail marketing stands as the best measure for attracting your client’s attention and customers. But most of the new online

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Featured Technology & software 

Improve customer experience with accessiBe

May 24, 2021May 26, 2021 Dominic Lill accessibility, customer, customer experience, retention, website

It’s no secret in this day and age that a poor customer experience will cost your company greatly by damaging

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E-commerce Featured 

Lessons learned from Amazon’s 91% customer retention rate

December 23, 2020 Dominic Lill Amazon, customer, customer experience, data, retention

Although not every company can’t be as large and influential as Amazon, every eCommerce company can take a page out

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Design & display Featured 

Why being disability friendly is vital to business success on Purple Tuesday

November 13, 2018 Dominic Lill competitors, customer, disabilities, disability, friendly, hazards, imparements, inclusive, mobility, Purple Tuesday, retention, risks, safety, shopping, store

The key to a successful and thriving business is to attract and retain customers, and this is not all about

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E-commerce Featured 

How is fast data transforming eCommerce?

November 12, 2018November 12, 2018 Dominic Lill adapt, behaviour, Big Data, consumer, customer, data, eCommerce, fast, internet, personalisation, predict, recommendations, retention, tracking

Data is boosting in volumes and usefulness. It is growing faster than ever before. By 2020, every person that uses

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Featured News & people 

Reaching self-employed business owners the easy way

November 23, 2017 Dominic Lill brand, bricks and mortar, business owners, customer service, customers, entrepreneurs, income, marketing, retailer, retention, self employed, shops, strategy, tradie

Is it the rise of the machines? Is it the lack of flexibility? Or is it the poor wages that

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Featured News & people 

The secrets to customer retention [infographic]

September 27, 2016 Dominic Lill 0 Comments advice, customer, customers, retail, retention

Your customers are the backbone of your business and are absolutely essential to ensure your business grows and reaches it’s

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Featured News & people 

The problems faced by HR departments in the retail sector

April 2, 2015April 8, 2015 Dominic Lill 0 Comments CIPHR, diversity, HR, Human Resources, motivation, recruitment, retention, seasonal demand, training, workforce managment

Regardless of the type of business, there are times when you will face problems. Many of these issues are resolved

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disgruntled shoppers
News & people 

Disgruntled shoppers vote with their feet

November 20, 2014October 13, 2021 Dominic Lill 0 Comments customer engagement, customer satisfaction, customer service, retention, shopping experience

Research found that 90% of consumers who left a store due to bad service, went on to purchase a product

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Recent Posts

  • xpate Launches Solution To Leapfrog Legacy Platform Limitations
  • What Devices Can You Use To Operate The Infrastructure On Google Cloud Platform?
  • Harrods Achieves Total Paper Towel Sustainability At No Extra Cost
  • DivideBuy Appoints Teresa Byrne to CCO
  • Childrenswear Brand Frugi Goes Circular

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