Fast delivery and data security top priorities for COVID consumers
COVID-19 has accelerated many e-commerce trends resulting in higher consumer expectations from retailers today, than they had a year ago.
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returns
Should online retailers blacklist shoppers who return too much?
Today’s retail landscape is tough – and getting tougher. Businesses are under increasing pressure, from reduced margins to online competition,
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How Ecommerce Returns can increase customer satisfaction and prevent loss of profits
Current internet advancements in delivery capabilities are resulting in smaller retailers taking advantage and maximising their reach by selling through
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Understanding taxes as a young adult
Taxes are one of those subjects we never get taught when we are in school, but they end up being
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Have UK retailers suffered considerably higher levels of shrink this year?
With budgets under siege and the retail landscape looking less than inviting, UK retailers could use some good news. However,
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Manhattan Associates powers Asda’s new omni-channel
Manhattan Associates, Inc. has announced its pivotal involvement in Asda’s recently launched ‘toyou’ service, a ’game changing’ order collection and return
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Forget Black Friday, prepare for the aftermath, warns expert
Retailers need to pay as much attention to preparing themselves for the days and weeks that follow Black Friday, as
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5 tips for revolutionising returns
As a retailer, you know just how service-conscious today’s shoppers are. But do you really understand the role that your
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The omni-channel destination is not always clear
In a perfect omni-channel world a customer would fall in love with something in a catalogue, check it out on
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Despite widespread smartphone usage, retailers have yet to truly connect with shoppers
Research from leading independent shopper research agency, Shoppercentric, examines UK shoppers and how they use digital and traditional touchpoints through
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