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News & people 

UK retail profits to shrink by £8 billion by 2025

August 18, 2021August 17, 2021 Dominic Lill consumer behaviour, COVID, profits, returns

A report by global professional services firm Alvarez & Marsal (A&M), in partnership with Retail Economics, estimates that UK retailers

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Featured News & people 

Fast delivery and data security top priorities for COVID consumers

February 16, 2021February 17, 2021 Dominic Lill consumers, COVID, delivery, experience, pandemic, returns

COVID-19 has accelerated many e-commerce trends resulting in higher consumer expectations from retailers today, than they had a year ago.

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E-commerce Featured 

Should online retailers blacklist shoppers who return too much?

January 9, 2019January 8, 2019 Dominic Lill ban, blacklist, e-commerce, retail, returns

Today’s retail landscape is tough – and getting tougher. Businesses are under increasing pressure, from reduced margins to online competition,

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E-commerce Featured 

How Ecommerce Returns can increase customer satisfaction and prevent loss of profits

August 29, 2018 Dominic Lill Amazon, customer preference, eCommerce, policies, return, returns

Current internet advancements in delivery capabilities are resulting in smaller retailers taking advantage and maximising their reach by selling through

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Featured News & people 

Understanding taxes as a young adult

March 26, 2018 Dominic Lill assessments, duties, Government, healthcare, income, national insurance, public, returns, sales, surcharges, tax, taxes, US

Taxes are one of those subjects we never get taught when we are in school, but they end up being

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Featured News & people 

Have UK retailers suffered considerably higher levels of shrink this year?

April 26, 2016 Dominic Lill 0 Comments advice, credit cards, fraud, retail, returns, shops, shrink, stores

With budgets under siege and the retail landscape looking less than inviting, UK retailers could use some good news. However,

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E-commerce 

Manhattan Associates powers Asda’s new omni-channel

January 14, 2016May 24, 2021 Dominic Lill 0 Comments Asda, consumers, George, Manhattan Associates, online, ordering, returns, toyou

Manhattan Associates, Inc. has announced its pivotal involvement in Asda’s recently launched ‘toyou’ service, a ’game changing’ order collection and return

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News & people 

Forget Black Friday, prepare for the aftermath, warns expert

October 30, 2015 Dominic Lill 0 Comments Black Friday, call centres, Crimson, Customer Relationship Management, returns, Simon Chave

Retailers need to pay as much attention to preparing themselves for the days and weeks that follow Black Friday, as

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Featured Multi-channel 

5 tips for revolutionising returns

September 28, 2015 Dominic Lill 0 Comments Craig Sears-Black, in store, Manhattan Associates, omni-channel, online, refunds, returns

As a retailer, you know just how service-conscious today’s shoppers are. But do you really understand the role that your

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Featured Multi-channel 

The omni-channel destination is not always clear

August 26, 2015September 2, 2015 Dominic Lill 0 Comments click and collect, in store, multi channel, Oliver Guy, online, returns, Software AG, supply chain

In a perfect omni-channel world a customer would fall in love with something in a catalogue, check it out on

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