Why Human Trained AI is Better Than Chatbots for Online Sales
Tom Cox, CEO of 15gifts, explains why human-trained AI will always be better than chatbots for your online store. Consumers
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Supporting Staff Safety As Shoplifting Incidents Escalate
New ONS figures and fresh headlines on retail crime reinforce what store teams have been saying for months: shoplifting represents
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Beyond Buyer Protection: The Quiet Threat of Chargeback Abuse in E-Commerce
Exactly.com’s Payment Expert, Madara Antanaviča, explains how chargebacks – originally designed to protect consumers – are quietly costing merchants more
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Payment Outages Threaten £1.6 Billion in UK Retail & Hospitality Sales
A new study released today reveals the staggering cost of payment system failures to UK retail and hospitality businesses, estimating
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10 Steps To Scale QR Codes In Grocery Retail
A new report from ECR Retail Loss sets out a clear, practical roadmap for how 2D/QR codes with embedded expiry
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Gen Z & Millennials Fuel £41B Emotional Commerce and Local Luxury
Flowwow, a global gifting marketplace for local shops, reports a striking shift in British retail: emotional spending and local luxury
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Hospitality On The High Street
As UK town centres respond to changing consumer habits, hospitality has become one of the most agile and influential sectors
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Behind The Brand Closures: Experts Reveal Where It All Went Wrong
Data compiled by the Centre for Retail Research revealed that UK retail store closures have jumped by more than a
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Why Physical Stores Still Matter in 2025
As we look ahead to the future of retail, a new study reveals a clear opportunity for brick-and-mortar stores to
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Can Supplier Negotiation Turn Retail ESG Goals into Reality?
UK retail now moves under twin spotlights: outspoken customers and regulators who examine every claim. The Competition and Markets Authority
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