customer Archives - Page 5 of 6

Online retailer Amazon has long been a favourite amongst consumers, and as its latest earnings indicate, there are no signs

Putting the store associate at the heart of the retail experience

eCommerce has dominated investment in recent years, as retailers have embraced innovative mobile and web technologies to transform the relevance

Research by truRating, the first mass point-of-payment, anonymous consumer rating system, shows that independent retailers who fail to impress their

The ‘Digital Era’ is in full effect. Easily affordable connected devices lead to us, as consumers, always switched on. We

A recent Retail Week report has cited strong supplier relationships as a key attribute to the success of the UK’s

New analysis by customer management consultancy PeopleTECH has revealed a lack of customer experience focus at a senior level amongst

Neil Parker is owner of DriveDen, an online automotive accessory retailer. After starting out on eBay, the business has gone

A key advantage drawing many consumers to the online marketplace is the mass amount of product information available at their

The proliferation of wearable devices such as smartwatches and activity trackers is widely tipped to be the premier technology trend

Channie Mize, general manager for retail at Periscope, a McKinsey Solution, gives her view on some of the exciting trends