10 Essential Features of an Omnichannel Contact Center Software
Providing the customer with a seamless, efficient, and personalized experience across multiple channels of communication has become imperative today in
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omnichannel
Top 6 eCommerce Trends for 2023
There are over 60 million eCommerce users in the UK alone (Source: Statista), meaning the vast majority of UK residents
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B2B eCommerce Trends in 2023
The business-to-business (B2B) space is undergoing a dramatic transformation. The last two years have seen the space catching up with
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5 Retail Trends Impacting Customer Behaviour
We live in extraordinary times. While conventional wisdom pointed to a significant economic recovery after the challenges of the pandemic,
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The hybrid shopping experience: The future of retail?
The seismic shift which the COVID-19 pandemic brought to the retail sector was felt by all. The severity of the
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Maintaining the retail omnichannel edge in 2021
It’s that time of year again where we reflect upon the prior year and make informative predictions for the months
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