Multi-channelNews & people

Capital & Regional launches CollectPlus service across entire Mall portfolio

Capital & Regional has partnered with CollectPlus to launch its services across its entire Mall portfolio. CollectPlus is now available at every Capital & Regional UK Mall shopping centre, and allows customers to collect and return their online shopping from over 260 high street and online retail brands such as ASOS, Amazon, Very, John Lewis, and many more, seven days a week.

CollectPlus is the UK’s largest independent store-based delivery and returns service with a network of 5,800 stores. At The Mall, CollectPlus collections and returns can now be made at the customer Ask Me Points in the shopping centres.

The service has been rolled out following a successful six-month trial at The Mall Camberley, which was the UK’s first community shopping centre to launch CollectPlus, in October 2014. The service was an outstanding success, achieving an average rating of 4.75 out of 5 following surveys sent to all CollectPlus customers after they had used the service.

Mark Bourgeois, executive director at Capital & Regional, said: “CollectPlus has been a huge success at The Mall Camberley, and our Malls are becoming increasingly central to the multi-channel shopping experience.  The rise of online shopping has increased the need for convenient delivery and returns services, which we are pleased to now be offering to our customers.”

Neil Ashworth, CEO of CollectPlus, also added: “Today’s shoppers need delivery and returns services that fit in with their daily lives. Through this innovative partnership with Capital & Regional we are able to provide even greater choice and convenience to our growing customer base. The future of click and collect lies in aligning collection points to the everyday journeys that customers make and we’re certainly seeing the success of this model in Capital & Regional’s Malls.”

CollectPlus is now available at the following Capital & Regional shopping centres: The Mall Blackburn, The Mall Camberley, The Mall Luton, The Mall Maidstone, The Mall Walthamstow, The Mall Wood Green, and The Kingfisher Centre in Redditch.

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