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Friday, October 16, 2026

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Retailers knocked off top spot in UK Customer Satisfaction Index

Jo Causon, CEO of the Institute of Customer Service, argues that established high street names must not rely on a

Retailers and businesses will be much busier than normal over the Christmas period and often employ temporary staff, so there

Speke Unit Trust, the specialist retail park fund advised by British Land and managed by Schroders, has exchanged contracts with

Retail sales rose by a stellar 3.2% year-on-year (non-seasonally adjusted) in September according to the Retail Economics Sales Index. The

Tesco’s announcement earlier this month to reduce payment terms to 14 days for its smallest suppliers will come as welcome

The UK leads Europe when it comes to promotional reliance, with over half of all goods sold on promotion. This

Retailers need to pay as much attention to preparing themselves for the days and weeks that follow Black Friday, as

Non food retailers continue to set the standard for customer satisfaction in the UK, according to research from the Institute

GS1 UK, the supply chain standards organisation, announces a great increase in the Apparel, Accessories and Footwear sector membership with

Almost nine out of ten shoppers (86%) avoid a store if its queues are too long, a survey of 2,000