The Top Last-Mile Delivery Software Providers
Last-mile delivery is the most important part of the logistics chain and the largest expense. It’s the final step where packages move from a last-mile delivery distribution centre to the customer’s doorstep—and getting it right can make or break your reputation.
Ecommerce will make up 20.1% of global retail sales in 2025, forecast to reach over 22% by 2027. (eMarketer)
| Year | Retail Ecommerce Worldwide (% Share of Total Retail Sales) |
| 2021 | 18.8% |
| 2022 | 18.7% |
| 2023 | 19.4% |
| 2024 | 20.1% |
| 2025 | 21.0% |
| 2026 | 21.8% |
| 2027 | 22.6% |
Customers expect faster, more transparent last-mile tracking for deliveries at reasonable prices. Companies are investing heavily in last-mile delivery technology and infrastructure will help them to keep up.
A PayPal survey of 1,000 small business owners shows that the cost-of-living crisis is their biggest worry. This issue affects 78% of respondents. It comes from lower spending and higher fuel costs (PayPal). Traffic congestion, operating costs, and the need for real-time last-mile delivery tracking give businesses a chance to adopt technology and stay ahead of the curve.
Legacy last-mile delivery carriers like FedEx, UPS, and USPS are adapting:
- FedEx focuses on last-mile delivery costs and improving efficiency.
- UPS introduced Express Critical and Access Points for better convenience.
- USPS relies on its extensive network but still struggles with outdated processes.
Descartes is changing last-mile delivery logistics solutions. They use automation, last-mile delivery tracking software, and AI for better route planning. Unlike traditional couriers, Descartes gives businesses full control over last-mile delivery service operations with features like Uber-style tracking, proactive notifications, and electronic proof of delivery (ePoD).
With the Descartes mobile app, customers can track last-mile deliveries in real-time. They receive updates on arrival times and can view live photos and signatures when deliveries are complete. For industries reliant on precise last-mile delivery logistics solutions—such as construction, food and beverage services and retail—this level of visibility can be the difference between positively impacting a company’s bottom line.
Companies like ShipBob and Bezos are exploring AI and micro-distribution, but Descartes is already leading the way with a fully-integrated, technology-driven solution.
For ecommerce brands, choosing the right last-mile provider is key to balancing cost, efficiency, and customer satisfaction. So how do the major players compare?
Comparing Last-Mile Delivery Providers: Speed, Cost, and Innovation
When deciding the best couriers for last-mile delivery, we need to look at standards like how fast they are, how much they charge, what tech they use, and if they are reliable.
Descartes Routing UK: The Best Last-Mile Software for Businesses
Unlike traditional last-mile carriers, Descartes offers a fully-integrated software-driven approach to logistics. Through its $19 million acquisition of ShipTrack, Descartes has transformed last-mile delivery into a precise, trackable, and highly efficient process.
Why Descartes is Leading the Industry
- Real-time tracking and proactive notifications ensure businesses always know when deliveries will arrive.
- AI-powered route optimisation minimizes delays and reduces costs.
- Electronic Proof of Delivery (ePoD) removes the chance of disputes. It uses photos and signatures to prove that all items ordered were delivered.
- The mobile app keeps customers updated until delivery is done. It offers Uber-style tracking and live updates.
With Descartes, businesses don’t just track deliveries—they control them. Descartes gives you full visibility and peace of mind. This is important for a construction team waiting for building materials, a retailer expecting inventory, or a medical supplier delivering urgent prescriptions.
Descartes has redefined last-mile delivery with a technology-first approach. No more delays, no more uncertainty—just smarter, faster, and more reasonably priced delivery software and services.
Detrack: Cost-Effective Last-Mile Delivery Software
Detrack is a last-mile delivery management system with real-time vehicle tracking, route optimization, and electronic proof of delivery (EPOD). It integrates with platforms like WooCommerce and Shopify, making it a strong option for e-commerce logistics. Best for small to medium-sized businesses looking for affordable and scalable last-mile software.
Strengths:
- Affordable pricing, making it accessible for small to medium-sized businesses
- Highly customizable to fit different operational needs
- Strong customer satisfaction features, including real-time notifications and transparency
Challenges:
- Requires a learning curve for advanced features
FarEye: AI-Powered Last-Mile Logistics for Enterprises
FarEye is a comprehensive logistics platform focusing on predictive visibility and advanced analytics. It helps businesses optimize last-mile deliveries using AI-powered route planning and seamless warehouse integrations. Best for large enterprises with complex supply chain needs that require advanced analytics.
Strengths:
- Advanced analytics and machine learning capabilities for smarter logistics
- Predictive analytics to mitigate delivery delays
- Easily integrated with existing warehouse and inventory systems
Challenges:
- Higher pricing compared to similar solutions
- Steeper learning curve, making it less ideal for smaller teams
Descartes & ShipTrack: Experts in Last-Mile Delivery Services
Descartes is a global supply chain software provider. It has expanded into last-mile logistics by acquiring ShipTrack, a final-mile solution based in Canada, for $19 million. Descartes ShipTrack offers cloud tools for dispatching, shipment updates, and tracking ETA updates. This completely removes paper processes.
Strengths:
- Automated dispatching and real-time ETA tracking enhance efficiency.
- Strong presence in the medical courier sector, where precise tracking is critical.
- Route optimisation technology from Descartes improves last-mile delivery performance.
Challenges:
- Primarily a software-focused solution, requiring integration with third-party couriers.
- Still expanding in the competitive last-mile provider space.
In the race for completing sales, only the most adaptable and tech-driven providers will succeed. If you need advanced tracking, AI-powered route optimisation, and full last-mile delivery control, Descartes is the best choice.
Last-mile logistics is the most expensive part of business shipping costs. Technology-driven last mile delivery solutions will help businesses to stay competitive. Descartes provides real-time tracking, intelligent routing, and proactive communication with customers. These features make it the best option for businesses aiming to future-proof their last-mile logistics. Legacy carriers are still catching up.
