Global supply chain commerce solutions provider, Manhattan Associates, Inc., today announced it is working with Mothercare plc to support its global programme to deliver a ‘best in class’ multi-channel experience to its customers.
The global retailer for parents and young children will use Manhattan’s supply chain commerce solutions to help it provide even faster and more convenient fulfilment options to its customers.
The Manhattan solutions will enable Mothercare to make store stock available for online sales and support more efficient customer processes to speed up delivery options through express click and collect services and ship from store.
Matt Stringer, chief operating officer at Mothercare, commented: “This strategic global investment in Manhattan’s solutions will help us transform our business. We’re building our capabilities to provide a ‘best in class’ multi-channel experience – offering our customers what they want, when they want, and how they want it.”
Craig Sears-Black, UK managing director, at Manhattan Associates added: “Customer service is what differentiates the modern retailer in the multi-channel world. Next day order fulfilment is no longer good enough for the typical customer. Implementing our solutions will give Mothercare visibility and fulfilment optimisation within its supply chain and retail operations, allowing it to deliver a more diverse range of fulfilment options to meet the demands of today’s consumer.”