Small shopkeepers are calling on MPs to back their calls for a fairer deal for PayPoint retailers.
The NFRN is escalating its dispute against the payment services provider by urging its 9,000 members who operate terminals to write to their MPs asking them to raise concerns in parliament about PayPoint’s decision to reduce the cap on retailers’ commissions.
NFRN National President Ralph Patel said: “Independent retailers play a vital role in ensuring consumers have access to over the counter payment and collection services but it is inconceivable that they are expected to operate these at a loss.
“That’s why we want PayPoint retailers to contact their MPs and make them aware that such an abuse of retailers is not acceptable. To assist, we have provided a template letter.”
This letter warns MPs that many retailers are considering removing terminals from their stores, denying vulnerable and elderly customers the opportunity to pay bills, top up keys for their electricity or gas meters or pick up their benefits.
It concludes: “As PayPoint is contracted to provide services on behalf of the government, I and independent retailers across your constituency would be grateful if you could raise a question in the House as to whether the government supports PayPoint in expecting retailers to subsidise the provision of its services.”
Members can download a copy of the letter from the NFRN’s website.