According to a SimplybusinessUK report, about 80% of businesses in the United Kingdom fail within their first year. These failures are primarily due to hitches in quality management systems and, more significantly, ignoring the benefits of resources such as a dmaic template for companies.
DMAIC is an acronym for Define, Measure, Analyse, Improve, and Control. It’s a quality strategy template driven by data that businesses are required to use. Unfortunately, not many establishments recognise it enough and therefore encounter challenges in operational processes. What does it take to enhance your business’s quality management? Here are a few tips.
1. Focus on the customer
In every business, the customer’s interest is an essential driving tool that guides the company’s activities. Therefore, your business should work towards the things your clients perceive as quality, keeping their opinions and perspectives in mind.
Loyal customers influence your business revenue, and you need to make them feel valued. For example, when they realise that a company listens to them and applies feedback into the decision-making process, it’s a good sign. It creates more commitment (from the customer) to transact business with your company continually.
2. Proactive leadership
For any quality management process or project to succeed, it requires excellent and proactive leadership. The absence of a leader raises governance issues that negatively impact a business. Moreover, a leader is a pillar and driving force behind an improvement strategy. Under normal circumstances, the leader embodies the unity of purpose. Additionally, company leaders provide direction, and with their direct involvement in any quality projects, the rest of the staff attach urgency to them.
3. Involve the rest of your staff
People tend to commit more to projects they feel a part of. The more involved they feel, the easier it is to achieve the desired outcomes. The feeling of ownership originates from an internal goal not to fail at something they invested time and effort into. It’s a psychological thing that comes naturally, and you’ll find it helpful to tap into it. Regardless of the processes you adopt, it’s necessary to ensure that these strategies maximise your employees’ engagement and involvement. Additionally, it will help if you consider their feedback and create an environment that encourages innovation.
4. Track your business failures and turn them around for good
Sometimes, failure isn’t always damaging, as it presents you with an opportunity to grow. It gives you the chance to reflect, review your business practices and correct what went wrong. This is a necessary activity to carry out for your company in your quality management processes. Suppose you’re preparing to launch a new physical product only to realise a deviation from the standard specifications. In that case, you may need to monitor your assembling processes and reassess your methods to avert future occurrences.
Quality management is a necessary business tool that you shouldn’t overlook. Besides ensuring growth, expansion, and business stability, it’s the conduit through which you can critically assess performance. More so, quality management is not a one-off activity but rather a continual process.