Wincor Nixdorf, a leading retail and banking IT solutions provider, has been selected by SuperGroup, the UK fashion retailer, to provide an IT managed service to support its existing stores in the UK and six other European countries.
Wincor Nixdorf will provide dedicated first level help desk support and hardware maintenance availability services for SuperGroup’s entire store IT infrastructure to improve uptime and enhance the customer experience.
Keith Riley, IT director at SuperGroup said: “When we started the RFP process, we wanted to find a supplier that could deliver a consistent service across multiple countries and Wincor Nixdorf clearly demonstrated its capability in this area. Thanks to its global processes, we are confident that Wincor Nixdorf will deliver a seamless experience in all the countries that we operate in which is crucial as we want our customers to have a consistent experience no matter where they are shopping.”
Neil Hooper, business systems manager at SuperGroup said: “Wincor Nixdorf has a proven track record of delivering great service to retailers across the globe. This was apparent during the RFP process and given our global expansion, we needed a supplier who was able to deal with the demanding needs from our retailers and the different cultures. I am confident we will forge a great partnership with Wincor Nixdorf.”
Paul Fisher, managing director, services at Wincor Nixdorf added, “We are delighted that SuperGroup has selected us to provide managed services in seven countries. We have the processes, the team and the expertise to ensure high availability throughout Europe so that SuperGroup can leave the IT to us and focus on its customers. Thanks to our proven availability services, we will ensure high uptime of checkouts to provide maximum revenue opportunities for SuperGroup and, importantly, to ensure that customers get a seamless experience during the payment process.”