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Wednesday, July 6, 2022
Latest:
  • 2/3 of UK brands Are Underutilising Marketing Data
  • Travelex Announces Creation of 1,000 New UK Jobs Following Major New Contract Wins
  • Over 1/4 Have Spent Less Online Over The Past 6 Months
  • The Future of Hybrid Working in the Retail Sector
  • Economic Hardship Requires Thinking To Mitigate Internal Risk
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Featured News & people 

Can retailers benefit from selling coffee?

January 21, 2021 Dominic Lill coffee, customer, high street

When it comes to retail, competition is fierce and standing out is all about doing things differently. Sure, one retailer

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E-commerce Featured 

3 ways how Covid-19 has reshaped e-commerce customer support

January 15, 2021 Dominic Lill chatbots, customer, customer support, web chat

With restrictive local tier systems and nationwide lockdowns causing retailers to close their doors, the pandemic has forced shoppers online

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E-commerce Featured 

Lessons learned from Amazon’s 91% customer retention rate

December 23, 2020 Dominic Lill Amazon, customer, customer experience, data, retention

Although not every company can’t be as large and influential as Amazon, every eCommerce company can take a page out

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Featured News & people 

Customer satisfaction survey: Ocado top, Waitrose bottom

December 3, 2020June 28, 2021 Dominic Lill customer, Ocado, satisfaction, supermarket, Waitrose

The latest in-depth research amongst over 4,000 British shoppers from business consultancy Yonder has shown that the traditional top four

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Featured Technology & software 

Parcel2Go create new app to enhance customer experience

July 30, 2020 Dominic Lill app, customer, customer experience, customers, delivery, parcel

Leading courier comparison website Parcel2Go.com, has created a brand-new app to enhance customer experience. The new app went live on

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Featured News & people 

How to stay in your customers’ minds

June 16, 2020 Dominic Lill customer, customers, existing customers, marketing, promotions, social emdia

If you’re going to go through all the effort of winning customers, then you’ll want them to stick around for

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Featured News & people 

What contributes to a pleasant shopping experience for customers?

May 27, 2020 Dominic Lill customer, customers, experience, shopping, staff

There are plenty of different factors that contribute to retail success, the main ones being the quality of your products,

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Featured News & people 

3 concerns in your retail store

October 7, 2019 Dominic Lill cleanliness, customer, retail store, safety, store

Running a retail store is one of those businesses which takes a lot of effort in order to make sure

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Featured News & people 

How to create a powerful promotional marketing plan

September 20, 2019 Dominic Lill brand experience, customer, discounts, marketing, promotional marketing, savings

Even in this digitised age, promotional marketing is more important than ever, giving customers the chance to engage with your

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Featured Technology & software 

The best mobile payment systems for merchants

August 29, 2019 Dominic Lill Apple Pay, contactless, customer, mobile, payment, payment system, PayPal

No matter where you do it when you are selling items, you need to make the process of purchasing them

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Recent Posts

  • 2/3 of UK brands Are Underutilising Marketing Data
  • Travelex Announces Creation of 1,000 New UK Jobs Following Major New Contract Wins
  • Over 1/4 Have Spent Less Online Over The Past 6 Months
  • The Future of Hybrid Working in the Retail Sector
  • Economic Hardship Requires Thinking To Mitigate Internal Risk

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