FeaturedNews & people

What contributes to a pleasant shopping experience for customers?

There are plenty of different factors that contribute to retail success, the main ones being the quality of your products, and the cost aspect.

But it’s also highly important to think about the overall shopping experience for your customers. Even if people are ultimately happy with the items that they’ve bought from you, it’s unlikely they’ll return if they have a chaotic experience while in your store. So take a look at your current setup and take a look at how you can make improvements.

Below, we take a look at a few changes you can make that’ll help to improve your customer’s shopping experience in your store.

A confident start

Start as you mean to go on is what they say! It all starts with the outside of your store. What does it say about your business? Does it draw people in or push them away? While the bulk of your attention will be focused on the interior of your store, don’t forget that the outside area is where your customers will first interact with your business. There are a few things you can that’ll push things in the right direction. For example, keep things clean (even if it’s not technically your responsibility, you should sweep the space outside the door), ensure your signs are well presented (no missing letters, etc.), and put some time into putting together a strong window display


The design of your store is hugely important. It won’t just influence the aesthetic side of your business, but it’ll also guide the customer experience. If it’s poorly designed, then your customers will feel it. Even if they can’t fully understand why they’re not enjoying being in your store, they’ll know that something’s not quite right! On the other hand, if it has been well-designed, then they’ll have a smooth and enjoyable experience (and won’t know why). Because this is such an important part of store success, it’s best to work with retail design experts, such as those found at https://isiglobal.co.uk/retail-design/. They’ll have the knowledge and experience required to put together a space that works for you and your customers. 

Plenty of staff

There’s nothing worse than requiring help in a store, but being unable to find anyone to help you. Some people just give up and leave, rather than wait around. And every time that happens, you’ll have missed out on a sale. So don’t try to cut your expenses by having minimal staff; it’ll cost you in other ways. On the other hand, you should also be mindful not to overbear your visitors with staff. They should be available to help, but your customers should also feel the freedom to browse on their own. 

Calm and comfortable

Finally, think of the overall ambiance of your store. If the senses are being fed, then you’ll be on the right track. This means ensuring the temperature is correct, the lighting is warm and inviting, and that there’s a pleasant aroma in the air.